Terms & Conditions

Burnbrae Self Catering Cottages

Bookings of Burnbrae Holiday Cottages made via any online booking system are provisional until confirmed by Burnbrae Holidays.

Coronavirus (Covid-19)

Due to the coronavirus, we have changed the way we execute some of the arrival and departure practices. We hope that this does not detract your enjoyment of your stay.

As part of the contract for you coming to use our holiday cottages, we ask you not to travel if you are feeling unwell. If you feel unwell while staying at Burnbrae Holidays, please email or phone me to let me know. Then check out and return home to self-isolate according to current government guidance. If you have acute symptoms, or breathing difficulties, or your life is at potential risk, seek medical help immediately. Dial 999 for ambulance or 111 for non-emergency treatment and advice.

For more information https://www.nhsinform.scot/coronavirus

I will leave your cottage open for your arrival unless you prefer to come and collect the key from me in the Mill. I can come and visit you once you have arrived or, phone you if you prefer. During your stay please don’t hesitate to contact me in person, by phone or by email if I can help in any way.

I have carried out a Covid-19 Risk assessment for Short-Term Self-Catering Properties as recommended. From this, we have decided to:-

·Leave the cottage empty for a night between each booking.

·The information leaflets and an information folder will be left in your cottage.

·We ask you not to enter the laundry (as it is a shared space), with washing machine, tumble drier, a bookcase of games and books. If you would like to borrow a book or a couple of games please ask and I will leave it in your cottage, or outside your cottage, if you have already arrived. If you need to use the washing machine and or tumble drier please contact me first and I will clean and sanitize the room for you and after you have used it. There is a charge of £2 per machine per load.

·We will not be supplying hand sanitiser, instead, we will provide extra soap as “Viruses can be active outside the body for hours, even days. Disinfectants, liquids, wipes, gels and creams containing alcohol are all useful at getting rid of them – but they are not quite as good as normal soap”. Coronavirus and soap.

Please bring your own hand sanitiser if you prefer to use it.

I have purchased extra duvets and pillows so we can change duvets, pillows, mattress protectors (as well as bed linen and towels) between guests.

We will leave instructions for the equipment in the cottage for you. We will be closed for a night between guests, to let the cottage ’air’ and to allow me time to carry out the extra cleaning.

We will implement extra cleaning as per the very detailed guidelines from the Scottish Government. I have completed the recommended Covid-19 - Holiday Let Cleaning Course and have been awarded the "Good to Go" industry standard.

We have closed for a night either side of each booking to let the cottage 'air' and to give us time to carry out the extra cleaning.

Welcome trays (with home baking) are optional, and we have removed some of the extra items in the cottages to make cleaning and sanitising easier.

On the morning of your departure please: -

·Put the dishwasher on with as much of the crockery and cutlery (which you have used) in it. Please leave it running on a normal cycle i.e. do not open or empty it once it has completed its cycle

·Please strip your bed. Put bedlinen and all used towels into the laundry basket.

·Empty all bins & recycling into the correct wheelie bin in the recycling area. (Black bin for rubbish and the blue-lidded bin for recycling as listed in your cottage).

·To leave all cottage windows open.

·To leave the cottage key on the dining table and your cottage unlocked

For more details please ask me, Yvette.

How long does coronavirus live on different surfaces? The latest evidence published in The Lancet and The New England Journal of Medicine illustrates that information and knowledge are evolving all the time. Currently, it is thought that the virus can live on some common household surfaces for:

Surface Type

Present

No Longer Present

Air

2-3 hours

Paper and tissue

30 minutes

3 hours

Copper

4 hours

8 hours

Wood, cloth and cardboard

1 day

2 days

Glass

2 days

4 days

Plastic and stainless

4 days

*7 days

*This is based on testing initially, then at 4 days and then 7 days, when the virus was entirely neutralised.

Cancellation Policy Updated 9th September 2020

We have joined Master Cancel at no cost to our guests. All new bookings confirmed since 1st August 2020 are covered by Master cancel. This means that if you need to cancel between 60 days and 2 days before your arrival date and inform Burnbrae Holidays we will reimburse you for all monies paid. If it is less than 2 days please still phone and I will try to relet and pass on to you the payment for the new booking. We would love you to book a holiday at Burnbrae Holiday cottages with the confidence that if we are closed, or you are unable to travel at the time of your holiday then you will receive a full refund. If you booked directly through Burnbrae Holidays then the refund will be paid by us, Burnbrae Holidays. If you have booked via a third party then the refund will be from them, subject to their booking and refund terms.

Master cancel does not cover cancellation due to nuclear radiation, radioactive contamination, war or terrorism.

Our aim has been to give guests as much reassurance and flexibility as possible. We hope this policy will allow you to make new bookings with greater confidence.

Please contact me directly if you have other questions or would like more clarification.

Dogs

Well behaved dogs are welcome to stay in Begrum Cottage with prior agreement. Mungo's Well and Thairn cottages are completely pet-free. There is a £20 charge per stay, max 2 dogs at any one time.

As the named person renting the cottage, we expect you to :

Photographs

All photographs were taken by either Daniel Wilcox <danielwilcoxphotography.co.uk> or Erik & Margaret www.stro-foto.co.uk or myself, Yvette.

Privacy Policy

We, Burnbrae Holidays, by British law, must keep a record of who has stayed in our cottages for 12 months from the date of their departure, this includes names and nationality.

Studio

In order to reserve use of the studio more than 4 weeks before the booking, a deposit of £25% must be received by us. Cheques should be payable to Burnbrae Holidays. For payment by BACS (internet bank transfer) Burnbrae Holidays account number is 00298038 sort code 80-16-57. Please put your name as the reference, so we know who the payment is from, and please email us so we know to expect the payment.

Menu