Terms & Conditions

Burnbrae Self Catering Cottages

Bookings of Burnbrae Holiday Cottages made via any online booking system are provisional until confirmed by Burnbrae Holidays.

Coronavirus (Covid-19) Tempoary Cancellation Policy Updated March 17th 2020

Due to the coronavirus (Covid-19) outbreak and advice which we have received we have, put in place a new temporary cancellation policy for holidays at Burnbrae Holidays. Our aim has been to give guests as much reassurance and flexibility as possible, both for their existing bookings and those they might wish to make.

We will remain open for those guests who would like to come and self-isolate in the rural Scottish Borders. If you would prefer to keep your distance from us then we will acknowledge and act on this. We can leave your key in your cottage and your cottage unlocked for your arrival.

This new policy applies to all holidays at Burnbrae Holidays which are due to start on or before 30th June 2020. From 14th March if you choose to cancel any such holiday or we have to cancel your arrival, you will receive a credit for any monies paid which you can then use for any other holiday to Burnbrae Holidays until end of 2021. We will also only be requiring payment of the balance for your holiday at least 3 weeks ahead of the holiday start date, insteadof the standard 6 weeks. Even if you do pay the balance payment, you will still be able to cancel up to 48 hours before your arrival date and receive the credit .

We also hope this policy will allow you as much time as possible before making a decision on existing bookings and perhaps allow you to make new bookings with greater confidence.

If you have to cancel your holiday and do not want to use the credit you will have to rely on any travel insurance you may have either under a specific policy or as a benefit attached to certain bank accounts or credit cards.

Please contact me directly if you have other questions or would like more clarification.

Photographs

All photographs were taken by either Daniel Wilcox <danielwilcoxphotography.co.uk> or Erik & Margaret www.stro-foto.co.uk or myself, Yvette.

Privacy Policy

We, Burnbrae Holidays, by British law, must keep a record of who has stayed in our cottages for 12 months from the date of their departure, this includes names and nationality.

Studio

In order to reserve use of the studio more than 4 weeks before the booking, a deposit of £25% must be received by us. Cheques should be payable to Burnbrae Holidays. For payment by BACS (internet bank transfer) Burnbrae Holidays account number is 00298038 sort code 80-16-57. Please put your name as the reference, so we know who the payment is from, and please email us so we know to expect the payment.

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